Start your trip

Legal

Privacy Policy

CiaoNaples  ·  Last Updated: 13 April 2026  ·  Effective Date: 13 April 2026

Contents

1.

Introduction

This Privacy Policy describes how CiaoNaples (“we”, “us”, “our”) collects, uses and protects the personal data of users (“you”) who access and use the website ciaonaples.com (the “Service”).

The data controller is:
AI RE PAZZI SNC di Laudato Umberto & Noto Ciro
Via Giovanni Iervolino, 382 – 80040 Napoli, Italy
✉ info@ciaonaplestours.com  ·  ☎ +39 339 275 7930

By accessing or using the Service, you consent to the practices described in this Policy. We may update this Policy at any time; the revised version will be posted on this page with a new effective date.

2.

Information We Collect

We collect the following categories of personal data:

  • Identity data — first name, last name
  • Contact data — email address, phone / mobile number
  • Booking data — tour selections, dates, participant details, special requests
  • Payment data — transaction references (we do not store card numbers)
  • Technical data — IP address, browser type, pages visited (via Google Analytics)
  • Communication data — messages sent via the contact form or email

We collect this data when you submit a booking, complete the contact form, or browse the website. We do not knowingly collect data from children under 16 without parental consent.

3.

How We Use Your Information

We process your personal data for the following purposes and legal bases:

Purpose Legal Basis (GDPR Art. 6)
Process and manage your bookingPerformance of a contract (Art. 6.1.b)
Respond to enquiries and provide supportLegitimate interest (Art. 6.1.f)
Process paymentsPerformance of a contract (Art. 6.1.b)
Send marketing communicationsConsent (Art. 6.1.a) — you may withdraw at any time
Improve the website via analyticsLegitimate interest (Art. 6.1.f)
Comply with legal obligationsLegal obligation (Art. 6.1.c)

4.

How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties solely to provide our services:

  • Google LLC — analytics (Google Analytics / Site Kit) and reCAPTCHA
  • Payment processors — to handle transactions securely (e.g. Stripe, PayPal)
  • CookieYes — cookie consent management
  • Licensed transport operators — for tours that include transfers, limited to booking details

We may also disclose your data when required by law, regulation, or court order, or to enforce our Terms and Conditions.

All third-party processors are required by contract to handle your data only for the specific purposes described and in compliance with GDPR.

5.

International Transfers

Some of our third-party service providers (Google) may process your data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6.

Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy:

  • Booking and contract data — up to 10 years for fiscal and legal compliance
  • Contact form enquiries — up to 2 years
  • Marketing data — until you withdraw consent
  • Analytics data — aggregated, up to 26 months (Google Analytics default)

7.

Your Rights Under GDPR

Under EU Regulation 2016/679 (GDPR), you have the following rights in relation to your personal data:

  • Access — request a copy of the data we hold about you
  • Rectification — request correction of inaccurate or incomplete data
  • Erasure — request deletion of your data (“right to be forgotten”)
  • Restriction — request that we limit the processing of your data
  • Portability — request transfer of your data to another controller
  • Objection — object to processing based on legitimate interest
  • Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@ciaonaplestours.com. We will respond within 30 days in accordance with applicable law.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at garanteprivacy.it.

8.

Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we set, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

9.

Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to the CiaoNaples website. We have no control over third-party sites and encourage you to review their privacy policies before providing any personal data.

11.

Contact & Data Protection

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact:

CiaoNaples
AI RE PAZZI SNC di Laudato Umberto & Noto Ciro
Via Giovanni Iervolino, 382 – 80040 Napoli, Italy
✉ info@ciaonaplestours.com
☎ +39 339 275 7930